John Alonso Concrete Services

Effective Date: March 2026

John Alonso Concrete Services ('we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our services, website, or forms.

1. Information we collect

We may collect the following types of information:

• Name, phone number, email address, and physical address

• Project details, service requests, and job site information

• Payment information (processed securely through third-party processors)

• SMS opt-in consent and communication preferences

2. SMS consent & communication

By opting into SMS communications, you agree to receive text messages related to your service with John Alonso Concrete Services. This may include:

• Appointment confirmations and reminders

• Job status updates and follow-ups

• Billing inquiries and invoicing

• Promotions or offers (where applicable)

Your phone number and SMS consent will not be shared with third parties for marketing purposes.

3. SMS opt-in method

You may opt in to receive SMS messages by:

• Submitting an online or paper service request form

• Verbally consenting during a conversation with our team

• Checking the SMS consent box on any of our intake forms

4. SMS opt-out method

You may opt out at any time by replying STOP to any SMS message you receive from us. You can also contact us directly to request removal from our messaging list. Once opted out, you will no

longer receive SMs communications trom John Alonso Concrete Services

5. Message frequency & fees

Message frequency varies depending on your active service or inquiry. Standard message and data rates may apply based on your carrier's pricing plan.

Example: "You may receive up to 3 SMS messages per week related to your active project or appointment."

6. Help

If you need assistance, reply HELP to any text message, or contact us directly at the number or email listed on our website.

7. How we use your information

• To fulfill and manage your service requests

• To communicate updates, reminders, and billing

• To improve our services and customer experience

• To comply with legal obligations

8. Data security

We implement reasonable safeguards to protect your personal information. We do not sell, rent, or trade your personal data to third parties for their marketing use.

9. Third-party services

We may use trusted third-party platforms (such as CRM, scheduling, or payment tools) to process and manage your information. These platforms are bound by their own privacy policies and are used solely to deliver our services to you.

10. Updates to this policy

We may update this Privacy Policy periodically. Changes will be reflected by the updated effective date above. Continued use of our services constitutes acceptance of the updated policy.

11. Contact us

For questions or concerns about this policy, contact:

John Alonso Concrete Services

Fresno, California

Phone: [ (559) 704-5039]

Email: [johnalonsoconcrete@gmail.com]